Clients may cancel their service engagements according to the terms specified in their individual service agreements. Cancellation notice periods and potential fees vary by service type.
Refunds are typically considered in cases where a service was not delivered as per the agreed scope or if there were significant deficiencies in the quality of work that could not be rectified.
Certain services, such as paid advertising spend (PPC), third-party software licenses, and domain registrations, are non-refundable once the costs have been incurred.
To request a refund, please contact your account manager or reach out via our contact page. All requests will be reviewed by our management team, and a decision will be communicated within 10 business days.
In some instances, partial refunds may be issued for milestones that were not completed or services that were partially delivered before cancellation.
If you have any questions regarding our refund policy, please contact us through our website's contact form.